Welcome to Westing Halo Shop’s FAQ section. We’ve compiled answers to common questions about our premium outdoor lighting products and services. If you don’t find what you’re looking for, please contact our lighting experts at [email protected].

About Our Products

What types of outdoor lighting products do you offer?
We specialize in premium outdoor lighting solutions including landscape and deck lighting, security lighting, wall-mounted fixtures, and outdoor flush-mounted lights. We also carry all necessary parts and accessories for complete lighting systems.
Are your lighting fixtures weather-resistant?
Absolutely! All our outdoor lighting products are designed to withstand various weather conditions. They’re built with durable materials that resist moisture, temperature changes, and other outdoor elements to ensure long-lasting performance.
Do you offer products for professional landscapers?
Yes! Many professional landscapers and designers across North America trust our products for their projects. We offer commercial-grade lighting solutions and understand the importance of reliable delivery timelines for installation schedules.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through our encrypted payment system.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save preferences, and checkout faster in the future.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping (10-15 business days via DHL/FedEx) for $12.95
– Free Shipping (15-25 business days via EMS) for orders over $50
All orders are processed within 1-2 business days.
Do you ship internationally?
Yes! We proudly ship worldwide, excluding parts of Asia and certain remote regions. During checkout, you can verify if we deliver to your specific location.
How can I track my order?
All orders include tracking. For Standard Shipping, you’ll receive DHL or FedEx tracking information. For Free Shipping, you’ll receive an EMS tracking number. Tracking details are sent to your email once your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be returned in original condition with all packaging. Please contact us at [email protected] to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Technical Support

Do you provide installation instructions?
Yes! All our products come with detailed installation instructions. For complex landscape lighting systems, we recommend professional installation to ensure optimal performance and safety.
What if I have technical questions about a product?
Our lighting experts are happy to assist with any technical questions. Email us at [email protected] with your product name and question, and we’ll provide the information you need.

Still have questions? Our team at Westing Halo Shop is dedicated to providing exceptional service. Contact us anytime at [email protected] or visit our website at westinghaloshop.com to explore our premium outdoor lighting collections.